With a distinguished career at the group since 1985, Sofia Merlo, Group HR Director at BNP Paribas, shares her insights on the major shifts shaping the future of work.
In this exclusive interview, Sofia Merlo passionately addresses the key challenges redefining human relations in the workplace: the rise of artificial intelligence, the growing importance of soft skills, the demands of sustainable transformation, and the impact of demographic shifts.
According to her, while technology transforms the way we work, humanity remains at the heart of these changes. She emphasizes the irreplaceable value of empathy and collective intelligence—qualities that technology, no matter how advanced, cannot replicate.
This conversation highlights the evolving role of managers in times of transformation: to guide, inspire, and create meaning. She offers a hopeful and human-centered perspective, grounded in experience and commitment.
Discover this insightful conversation without further delay.
